Q. When will you have more controllers in stock?
A. We honestly don’t ever know. We usually don’t find out until about 72 hours before we post them but we are trying to keep a tight monthly schedule. We could wait for them to arrive and then post something and wait a week to sell them but the longer we wait the longer it takes to get the next order going.
Q. How can we better keep track of when your kits will go live?
A. Diligently checking the channel and our instagram are the best ways. Beyond that, enable notification alerts should give you a push notification anytime we post to youtube or instagram. If you are unsure how to set this up just give it a quick google.
Q. Will we be selling the BAC8000/Why don’t we sell it?
A. We don’t have any plans to sell the BAC8000 and we made a full video here explaining why: https://www.youtube.com/watch?v=RnCPZAHFHdw
Q. Are all of your products 100% safe and thoroughly tested?
A. Of course not. We can not guarantee anything we sell will never fail. However, anything that does fail, whether we are a reseller or it is our product, we will make right by the situation. We always want the customer to have a great experience with us and on their bike.
In a new industry, everything is untested. Treat products as if they are extra sensitive because they are and understand that our testing and development now is what will allow for more reliable products in the future. Someone has to take the leap and we are willing to be the guys who do it, but our customers should know that anyone who buys our products are testers in their own way.
Q. Why didn't you do (x,y,z), that's not the right way?
A. We are not electrical experts. We are engineers who have a passion for electric vehicles. If we are doing something wrong please do correct us, we are here to learn as much as we are to help others learn.
Q. Why would we spend so much on a ‘toy’
A. The SurRon is a much more capable bike than most give credit for and we think it represents, better than any other bike, it’s own category in the electric market. It may not seem possible, but we are pretty adamant about the fact that most riders on a $6,000 SurRon will have more opportunities to ride and have more fun than you would otherwise have one a $6,000 full size gas bike. That’s not to say that it’s better or faster, we, and many others just enjoy the experience a lot more.
Q. Why don’t you guys just order more controllers so you don’t always sell out?
A. The amount we order doesn’t matter because we only get them in a particular quantity so often. Rough amounts are allocated to distributors based on sales patterns. As our sales numbers grow so will the amount allocated to us. One must come before the other.